:root,:root[data-theme=dark]{--bg:#0b0e14;--surface:#0f131b;--panel:#141925;--panel-2:#1a2030;--elevated:#1d2436;--border:#232b3d;--border-strong:#2e3850;--text:#e6e9f0;--text-muted:#8b93a7;--text-faint:#5b6478;--accent:#3b82f6;--accent-weak:#3b82f624;--accent-text:#93b4ff;--green:#22c55e;--amber:#f59e0b;--red:#ef4444;--pink:#ec4899;--purple:#a855f7;--shadow:0 1px 3px #0006}:root[data-theme=light]{--bg:#f4f5f7;--surface:#fff;--panel:#fff;--panel-2:#f7f8fa;--elevated:#fff;--border:#e5e7eb;--border-strong:#d1d5db;--text:#111827;--text-muted:#6b7280;--text-faint:#9ca3af;--accent:#2563eb;--accent-weak:#2563eb14;--accent-text:#2563eb;--green:#16a34a;--amber:#d97706;--red:#dc2626;--pink:#db2777;--purple:#9333ea;--shadow:0 1px 3px #00000014}*{box-sizing:border-box}.crm-root{background:var(--bg);color:var(--text);grid-template:"topbar topbar topbar topbar"56px"sidebar list conversation aside"1fr/232px 380px 1fr 320px;font:14px/1.5 -apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica,Arial,sans-serif;display:grid;position:fixed;inset:0;overflow:hidden}@media (max-width:1400px){.crm-root{grid-template-columns:200px 340px 1fr 300px}}@media (max-width:1200px){.crm-root{grid-template-columns:64px 320px 1fr}.crm-aside{display:none}}.crm-topbar{border-bottom:1px solid var(--border);background:var(--surface);grid-area:topbar;align-items:center;gap:16px;padding:0 18px;display:flex}.crm-brand{letter-spacing:-.02em;align-items:center;gap:8px;font-weight:800;display:flex}.crm-brand-tag{color:var(--text-muted);border:1px solid var(--border-strong);border-radius:5px;padding:1px 6px;font-size:11px;font-weight:600}.crm-search{background:var(--panel-2);border:1px solid var(--border);max-width:520px;color:var(--text-muted);border-radius:9px;flex:1;align-items:center;gap:8px;padding:7px 12px;display:flex}.crm-search input{color:var(--text);background:0 0;border:0;outline:0;flex:1;font-size:13px}.crm-topbar-right{align-items:center;gap:14px;margin-left:auto;display:flex}.crm-icon-btn{width:34px;height:34px;color:var(--text-muted);cursor:pointer;background:0 0;border:0;border-radius:8px;place-items:center;display:grid;position:relative}.crm-icon-btn:hover{background:var(--panel-2);color:var(--text)}.crm-badge-dot{background:var(--red);color:#fff;border-radius:8px;place-items:center;min-width:16px;height:16px;padding:0 4px;font-size:10px;font-weight:700;display:grid;position:absolute;top:4px;right:4px}.crm-availability{background:var(--panel-2);border:1px solid var(--border);cursor:pointer;color:var(--text);border-radius:8px;align-items:center;gap:7px;padding:6px 10px;font-size:13px;display:flex}.crm-dot{border-radius:50%;width:8px;height:8px}.crm-dot.available{background:var(--green)}.crm-dot.away{background:var(--amber)}.crm-dot.busy{background:var(--red)}.crm-user{cursor:pointer;align-items:center;gap:9px;display:flex}.crm-user-meta{line-height:1.15}.crm-user-meta b{font-size:13px;font-weight:600}.crm-user-meta span{color:var(--text-muted);font-size:11px}.crm-avatar{color:#fff;border-radius:50%;flex:none;place-items:center;font-weight:700;display:grid}.crm-sidebar{border-right:1px solid var(--border);background:var(--surface);grid-area:sidebar;padding:14px 10px;overflow-y:auto}.crm-newbtn{background:var(--accent);color:#fff;cursor:pointer;border:0;border-radius:9px;justify-content:center;align-items:center;gap:8px;width:100%;margin-bottom:14px;padding:10px;font-size:13px;font-weight:600;display:flex}.crm-newbtn:hover{filter:brightness(1.08)}.crm-nav-item{color:var(--text-muted);cursor:pointer;text-align:left;background:0 0;border:0;border-radius:8px;align-items:center;gap:10px;width:100%;padding:8px 10px;font-size:13px;display:flex}.crm-nav-item:hover{background:var(--panel-2);color:var(--text)}.crm-nav-item.active{background:var(--accent-weak);color:var(--accent-text);font-weight:600}.crm-nav-item .count{color:var(--text-faint);margin-left:auto;font-size:12px}.crm-nav-item.alert{color:var(--red)}.crm-nav-item.alert .count{background:var(--red);color:#fff;border-radius:9px;padding:0 6px;font-weight:700}.crm-nav-section{letter-spacing:.06em;color:var(--text-faint);padding:14px 10px 6px;font-size:11px;font-weight:700}.crm-channel{color:var(--text-muted);cursor:pointer;border-radius:7px;align-items:center;gap:9px;padding:6px 10px;font-size:12.5px;display:flex}.crm-channel:hover{background:var(--panel-2);color:var(--text)}.crm-channel .count{color:var(--text-faint);margin-left:auto;font-size:11px}.crm-list{border-right:1px solid var(--border);background:var(--surface);flex-direction:column;grid-area:list;display:flex;overflow:hidden}.crm-list-tabs{border-bottom:1px solid var(--border);gap:4px;padding:12px 14px 8px;display:flex}.crm-tab{color:var(--text-muted);cursor:pointer;background:0 0;border:0;border-radius:8px;padding:6px 12px;font-size:13px}.crm-tab.active{background:var(--panel-2);color:var(--text);font-weight:600}.crm-list-head{color:var(--text-muted);justify-content:space-between;align-items:center;padding:10px 14px;font-size:12px;display:flex}.crm-list-scroll{flex:1;overflow-y:auto}.crm-row{border-bottom:1px solid var(--border);cursor:pointer;gap:11px;padding:12px 14px;display:flex}.crm-row:hover{background:var(--panel-2)}.crm-row.active{background:var(--accent-weak);box-shadow:inset 3px 0 0 var(--accent)}.crm-row-body{flex:1;min-width:0}.crm-row-top{align-items:center;gap:8px;display:flex}.crm-row-name{white-space:nowrap;text-overflow:ellipsis;flex:1;font-size:13px;font-weight:600;overflow:hidden}.crm-row-time{color:var(--text-faint);flex:none;font-size:11px}.crm-row-subject{white-space:nowrap;text-overflow:ellipsis;margin-top:2px;font-size:13px;overflow:hidden}.crm-row-preview{color:var(--text-muted);white-space:nowrap;text-overflow:ellipsis;margin-top:2px;font-size:12px;overflow:hidden}.crm-chip{white-space:nowrap;border-radius:6px;padding:1px 7px;font-size:10.5px;font-weight:600}.crm-unread{background:var(--accent);color:#fff;border-radius:9px;flex:none;place-items:center;min-width:18px;height:18px;font-size:10px;font-weight:700;display:grid}.crm-conversation{background:var(--bg);flex-direction:column;grid-area:conversation;display:flex;overflow:hidden}.crm-conv-head{border-bottom:1px solid var(--border);align-items:center;gap:10px;padding:14px 20px;display:flex}.crm-conv-title{font-size:16px;font-weight:700}.crm-tag{border-radius:6px;padding:2px 8px;font-size:11px;font-weight:600}.crm-tag.neutral{background:var(--panel-2);color:var(--text-muted);border:1px solid var(--border)}.crm-tag.important{color:var(--red);background:#ef444426}.crm-conv-scroll{flex:1;padding:18px 20px;overflow-y:auto}.crm-msg{background:var(--panel);border:1px solid var(--border);border-radius:12px;margin-bottom:14px;padding:14px 16px}.crm-msg.outbound{background:var(--accent-weak);border-color:#0000}.crm-msg-head{align-items:center;gap:8px;margin-bottom:8px;font-size:12px;display:flex}.crm-msg-from{font-size:13px;font-weight:600}.crm-msg-time{color:var(--text-faint);margin-left:auto}.crm-msg-body{white-space:pre-wrap;color:var(--text);font-size:13.5px}.crm-ai{border:1px solid var(--border-strong);background:var(--panel);border-radius:12px;margin:0 20px 14px;overflow:hidden}.crm-ai-head{background:var(--panel-2);border-bottom:1px solid var(--border);align-items:center;gap:8px;padding:11px 14px;display:flex}.crm-ai-title{align-items:center;gap:7px;font-size:13px;font-weight:600;display:flex}.crm-ai-body{padding:14px}.crm-ai-draft{white-space:pre-wrap;color:var(--text);font-size:13px}.crm-ai-actions{flex-wrap:wrap;gap:8px;padding:0 14px 14px;display:flex}.crm-pill{border:1px solid var(--border-strong);background:var(--panel-2);color:var(--text);cursor:pointer;border-radius:8px;padding:6px 12px;font-size:12px}.crm-pill:hover{border-color:var(--accent)}.crm-pill.primary{background:var(--accent);color:#fff;border-color:var(--accent)}.crm-pill:disabled{opacity:.5;cursor:default}.crm-confidence{color:var(--text-muted);margin-left:auto;font-size:11px}.crm-composer{border-top:1px solid var(--border);background:var(--surface);padding:12px 20px 16px}.crm-composer textarea{resize:vertical;background:var(--panel-2);border:1px solid var(--border);width:100%;min-height:70px;color:var(--text);font:inherit;border-radius:10px;outline:none;padding:11px 13px}.crm-composer textarea:focus{border-color:var(--accent)}.crm-composer-bar{align-items:center;gap:8px;margin-top:9px;display:flex}.crm-send{background:var(--accent);color:#fff;cursor:pointer;border:0;border-radius:8px;margin-left:auto;padding:8px 18px;font-weight:600}.crm-send:disabled{opacity:.5;cursor:default}.crm-conv-tabs{border-top:1px solid var(--border);background:var(--surface);gap:4px;padding:8px 20px 0;display:flex}.crm-aside{border-left:1px solid var(--border);background:var(--surface);grid-area:aside;overflow-y:auto}.crm-card{border-bottom:1px solid var(--border);padding:16px}.crm-card-title{letter-spacing:.06em;color:var(--text-faint);margin-bottom:12px;font-size:11px;font-weight:700}.crm-cust-head{align-items:center;gap:12px;margin-bottom:12px;display:flex}.crm-cust-name{font-size:15px;font-weight:700}.crm-cust-since{color:var(--text-muted);font-size:12px}.crm-cust-line{color:var(--text-muted);align-items:center;gap:9px;margin:6px 0;font-size:12.5px;display:flex}.crm-stat-grid{grid-template-columns:1fr 1fr;gap:10px;margin-top:12px;display:grid}.crm-stat-box{background:var(--panel-2);border:1px solid var(--border);border-radius:10px;padding:11px}.crm-stat-label{color:var(--text-muted);font-size:11px}.crm-stat-value{margin-top:2px;font-size:17px;font-weight:700}.crm-hist-row{border-bottom:1px solid var(--border);justify-content:space-between;gap:8px;padding:8px 0;font-size:12.5px;display:flex}.crm-hist-row:last-child{border-bottom:0}.crm-hist-name{font-weight:600}.crm-hist-meta{color:var(--text-faint);font-size:11px}.crm-comm-row{align-items:center;gap:9px;padding:7px 0;font-size:13px;display:flex}.crm-comm-row .count{margin-left:auto;font-weight:700}.crm-stars{color:var(--amber);letter-spacing:1px}.crm-link-btn{background:var(--panel-2);border:1px solid var(--border);width:100%;color:var(--text);cursor:pointer;border-radius:8px;margin-top:12px;padding:8px;font-size:12.5px}.crm-link-btn:hover{border-color:var(--accent)}.crm-sb-row{align-items:center;gap:10px;padding:7px 0;font-size:13px;display:flex}.crm-sb-rank{width:18px;color:var(--text-faint);font-weight:700}.crm-sb-name{flex:1}.crm-sb-points{font-weight:700}.crm-gauge{place-items:center;margin:6px 0 12px;display:grid}.crm-gauge-num{font-size:28px;font-weight:800}.crm-gauge-sub{color:var(--text-muted);font-size:11px}.crm-mystat{border-bottom:1px solid var(--border);justify-content:space-between;padding:7px 0;font-size:13px;display:flex}.crm-mystat:last-child{border-bottom:0}.crm-mystat b{font-weight:700}.crm-activity{border-bottom:1px solid var(--border);gap:10px;padding:9px 0;display:flex}.crm-activity:last-child{border-bottom:0}.crm-activity-body{flex:1;font-size:12.5px}.crm-activity-pts{color:var(--green);font-size:12px;font-weight:700}.crm-activity-time{color:var(--text-faint);font-size:11px}.crm-select{background:var(--panel-2);border:1px solid var(--border);color:var(--text);border-radius:8px;padding:5px 9px;font-size:12px}.crm-empty{height:100%;color:var(--text-faint);text-align:center;place-items:center;padding:24px;font-size:13px;display:grid}.crm-muted{color:var(--text-muted)}.crm-spinner{border:2px solid var(--border-strong);border-top-color:var(--accent);border-radius:50%;width:18px;height:18px;animation:.7s linear infinite crm-spin}@keyframes crm-spin{to{transform:rotate(360deg)}}.crm-sysbar{z-index:200;background:var(--red);color:#fff;align-items:center;gap:14px;height:40px;padding:0 18px;font-size:13px;font-weight:500;display:flex;position:fixed;top:0;left:0;right:0}.crm-sysbar span{text-overflow:ellipsis;white-space:nowrap;flex-shrink:1;overflow:hidden}.crm-sysbar-btn{color:#fff;background:#ffffff2e;border-radius:7px;flex:none;margin-left:auto;padding:5px 11px;font-size:12.5px;font-weight:600;text-decoration:none}.crm-sysbar-btn:hover{background:#ffffff4d}.crm-auto-badge{color:var(--text-muted);border-top:1px solid var(--border);align-items:center;gap:7px;margin-top:6px;padding:8px 10px;font-size:11.5px;display:flex}.crm-auto-when{color:var(--text-faint);margin-left:auto}.crm-login{background:var(--bg);color:var(--text);place-items:center;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;display:grid;position:fixed;inset:0}.crm-login-card{background:var(--surface);border:1px solid var(--border);text-align:center;width:360px;box-shadow:var(--shadow);border-radius:16px;padding:28px}.crm-login h1{margin:4px 0;font-size:20px}.crm-login p{color:var(--text-muted);margin:0 0 18px;font-size:13px}.crm-agent-grid{flex-wrap:wrap;justify-content:center;gap:10px;margin-bottom:18px;display:flex}.crm-agent-pick{cursor:pointer;border:1px solid #0000;border-radius:10px;flex-direction:column;align-items:center;gap:6px;width:84px;padding:8px;display:flex}.crm-agent-pick:hover{background:var(--panel-2)}.crm-agent-pick.sel{border-color:var(--accent);background:var(--accent-weak)}.crm-agent-pick span{font-size:12px}.crm-pin-input{text-align:center;letter-spacing:8px;border:1px solid var(--border-strong);background:var(--panel-2);width:100%;color:var(--text);border-radius:10px;outline:none;padding:12px;font-size:22px}.crm-pin-input:focus{border-color:var(--accent)}.crm-login-btn{background:var(--accent);color:#fff;cursor:pointer;border:0;border-radius:10px;width:100%;margin-top:14px;padding:12px;font-weight:700}.crm-login-err{color:var(--red);min-height:16px;margin-top:10px;font-size:12.5px}.crm-rating{align-items:center;gap:9px;margin:10px 0 2px;display:flex}.crm-rating-label{color:var(--text-muted);font-size:12.5px}.crm-rating-stars{margin-left:auto;display:flex}.crm-rating-star{cursor:pointer;color:var(--text-faint);background:0 0;border:0;padding:0 1px;font-size:15px;line-height:1}.crm-rating-star.on{color:var(--amber)}.crm-rating-star:disabled{cursor:default;opacity:.6}.sadm{background:var(--bg);color:var(--text);font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;font-size:13.5px;position:fixed;inset:0;overflow-y:auto}.sadm-top{z-index:2;background:var(--surface);border-bottom:1px solid var(--border);align-items:center;gap:16px;padding:12px 24px;display:flex;position:sticky;top:0}.sadm-top a{color:var(--accent-text);font-size:13px;text-decoration:none}.sadm-wrap{max-width:1080px;margin:0 auto;padding:20px 24px 60px}.sadm-tabs{gap:4px;margin-bottom:16px;display:flex}.sadm-section{background:var(--surface);border:1px solid var(--border);border-radius:12px;margin-bottom:16px;padding:18px}.sadm-section h2{margin:0 0 4px;font-size:15px}.sadm-section>p{color:var(--text-muted);margin:0 0 14px;font-size:12.5px}.sadm-table{border-collapse:collapse;width:100%}.sadm-table th{text-align:left;letter-spacing:.05em;color:var(--text-faint);border-bottom:1px solid var(--border);padding:8px 10px;font-size:11px;font-weight:700}.sadm-table td{border-bottom:1px solid var(--border);vertical-align:middle;padding:9px 10px}.sadm-table tr.off td{color:var(--text-faint)}.sadm-table td.num,.sadm-table th.num{text-align:right;font-variant-numeric:tabular-nums}.sadm-actions{flex-wrap:wrap;justify-content:flex-end;gap:6px;display:flex}.sadm-form{grid-template-columns:repeat(auto-fit,minmax(170px,1fr));align-items:end;gap:10px;display:grid}.sadm-form label{color:var(--text-muted);flex-direction:column;gap:4px;font-size:11.5px;display:flex}.sadm-input{background:var(--panel-2);border:1px solid var(--border-strong);color:var(--text);border-radius:8px;outline:none;padding:7px 10px;font-size:13px}.sadm-input:focus{border-color:var(--accent)}.sadm-msg{min-height:16px;margin-top:10px;font-size:12.5px}.sadm-msg.err{color:var(--red)}.sadm-msg.ok{color:var(--green)}.sadm-status{grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:10px;display:grid}.sadm-stat{background:var(--panel-2);border:1px solid var(--border);border-radius:10px;padding:12px}.sadm-stat b{margin-top:4px;font-size:18px;display:block}.sadm-stat span{color:var(--text-muted);font-size:11.5px}.sadm-ok{color:var(--green)}.sadm-warn{color:var(--amber)}.sadm-bad{color:var(--red)}.sadm-check{gap:6px;margin:0;padding:0;list-style:none;display:grid}.sadm-inline{flex-wrap:wrap;align-items:center;gap:6px;margin-top:8px;display:flex}@media (max-width:720px){.sadm-wrap{padding:16px}.sadm-table{display:block;overflow-x:auto}}